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Student Well-Being & Movement

What School Leaders Learned When They Talked to Families About Absenteeism

A district reached out to community members to find out why students missed school, and responded accordingly
By Caitlynn Peetz Stephens 鈥 June 04, 2025 5 min read
Image of a school bus driving on the road in the rain.
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When administrators in New York鈥檚 Hudson City school district set out on a yearlong journey to better understand why students were missing school and how the district could boost attendance, some thought they had a good grasp on the barriers families faced in making sure their children showed up every day.

But once the work鈥攚hich focused heavily on family engagement and feedback through surveys and conversations鈥攂egan, there were several surprises.

Some families in the 1,600-student district south of Albany didn鈥檛 send their children to school when it was rainy. In some cultures, administrators learned, it鈥檚 believed that if a child鈥檚 head gets wet in the rain, they will catch a cold. Some didn鈥檛 understand the bus schedule and didn鈥檛 know how to ask for help. Others didn鈥檛 have transportation, and walked long distances pushing their young children in strollers, sometimes in the freezing cold.

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None of these revelations would have come to light without intentional outreach to families in the Hudson community, said Mark Brenneman, the principal of Montgomery C. Smith Elementary School in the district, who helped lead the family engagement efforts. And many problems had a relatively simple solution.

The district worked with the local health department and school nurses to share tips about keeping kids healthy in bad weather. It clarified its bus routes online and with individual families. And the district partnered with other community organizations to provide backup transportation to families who weren鈥檛 eligible for bus services, but needed help getting their children to school.

鈥淚 think one thing we realized quickly was to be very wary of the unverified assumptions about what鈥檚 going on with our families,鈥 Brenneman said. 鈥淏ecause as much as I think we do know, once we started to interview the kids and talk to parents, there were some more than eye-opening moments about the stresses and what was actually going on.鈥

The result of district leaders鈥 hard work to address the many different root causes of absences: Chronic absenteeism across the district鈥攄efined as students missing at least 10% of school days for any reason鈥攚as down 12 percentage points through the start of June compared to the year prior, he said.

Absenteeism affects all students

In July 2024, the Hudson district joined 16 other school districts from across the country in an inaugural cohort that aimed to try a new approach to reducing chronic absenteeism by enlisting the help of students, parents, and community members in crafting an absence-fighting strategy. The cohort was an initiative of the Center for Inclusive Innovation at the nonprofit Digital Promise.

The group started its work at a time when districts across the country have been battling increased absenteeism following the onset of the pandemic.

More than 1 in 4 students nationwide were chronically absent during the 2021-22 and 2022-23 school years, according to an analysis of federal data conducted by the Everyone Graduates Center at Johns Hopkins University and Attendance Works. Those figures represented a marked increase over pre-pandemic levels.

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Illustration of an attendance sheet.
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Chronic absences have profound impacts on students who miss classes, hurting their grades, connectedness to their peers and school community, and chances of completing high school. When absences reach high levels, the churn makes it harder for teachers to set classroom norms and teach, and harder for students to learn鈥even those who do show up every day.

Each district involved in the cohort spent about six months in an 鈥渋ntensive engagement process,鈥 said Kimberly Smith, chief inclusive innovation officer at Digital Promise. The process included workshops with other participating district leaders, community forums, and small group activities with families from various backgrounds to solicit feedback about what might stand in the way of students attending school every day.

The idea is that the people closest to the problem鈥攕tudents and their families鈥攃ould offer important insights into the unique barriers that keep students in their communities from attending class, and help the community feel a sense of ownership over the issue so it鈥檚 not strictly a school district problem.

Engagement, review led to policy changes in Hudson

In Hudson, district leaders solicited feedback largely through a survey with about five different, curated, open-ended questions for each of its three schools based on its absenteeism rates, demographics, and other factors, Brenneman said.

鈥淭here鈥檚 a lot of stuff out there about attendance, but a lot of the work is granular, boots on the ground, and individualized,鈥 he said. 鈥淚t鈥檚 brick by brick, because there is no holistic silver bullet. If there was, everyone would be using it.鈥

Through conversations with families and thorough, routine reviews of schools鈥 absenteeism data, district leaders were also able to identify some areas for policy changes, Brenneman said. For example, the data showed that absences spiked on the afternoons in which there was a morning event, like an elementary choir concert open to families or the public.

Families would take their children out of school to go celebrate after, he said, and then kids would miss half of an instructional day.

Now, district policy says concerts and similar events should be held in the afternoon.

Brenneman鈥檚 school piloted the use of 鈥渇amily success plans,鈥 in which parents of chronically absent students met with a school leader to have one-on-one conversations about why their child was absent and how the school could help.

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Sharon Bradley, director of student, family and community services for Plano ISD, stands for a portrait outside the Plano ISD Cox Building in Plano, Texas, on Dec. 14, 2023.
Sharon Bradley is the director of student, family, and community services for the Plano school district in Plano, Texas, where leads a major effort to identify the root causes of student absenteeism and find supports and solutions that get chronically absent students back on track.
Shelby Tauber for Education Week

It was set up to be 鈥渟upportive and inviting,鈥 rather than punitive or a 鈥済otcha鈥 moment, he said. During those meetings, administrators could share more personalized data and information about the family鈥檚 child鈥攍ike one student who was among the top readers in their school in 1st grade but by 3rd grade had fallen behind, largely because they were frequently late to class and missing important instruction.

鈥淲e鈥檝e come to recognize that improving attendance, it鈥檚 not just enforcing rules, but it鈥檚 about creating supportive environments for our students,鈥 Hudson Superintendent Juliette Pennyman said. 鈥淲hat we have done in creating this proactive mindset is created a system where we can now continue to use the tools and the strategies that we have to continue to build on our progress.鈥

A version of this article appeared in the August 01, 2025 edition of Education Week as What school leaders learned when they talked to families about absenteeism

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