Having the right teachers in classrooms is, of course, incredibly important for students鈥� success.
But there are other鈥攐ften underappreciated鈥攕taff members who make sure the school day runs smoothly who deserve recognition, too, according to Superintendent Rob Anderson in Boulder, Colo.
Without support staff such as bus drivers, food service workers, custodians, and maintenance technicians, so many critical tasks would go undone, leaving students without safe and comfortable school environments that play an important role in their success.
These workers, however, often fly under the radar in schools, many work for contractors, and their pay is generally low. While teachers earn an average salary of around $68,000, according to the National Education Association, support staff tend to earn less and work more inconsistent hours. Bus drivers earn on average, cafeteria workers , and janitors , according to the U.S. Bureau of Labor Statistics. Many employees in those jobs don鈥檛 work a full, 40-hour-week.
Districts have encountered particular difficulty filling support positions in recent years, and support staff have raised concerns about their compensation, notably in Los Angeles last year when 30,000 workers The strike resulted in a new agreement that increased workers鈥� pay by 30 percent along with retroactive increases of $4,000 to $8,000.
The strike had far-reaching implications on the nation鈥檚 second-largest district, underscoring just how critical the positions are to schools鈥� operations.
So, it is important that school and district leaders make sure these staff members feel valued, and that they are an integral part of the school community, Anderson said. Doing so takes intentional effort, he said. Sometimes, support staff work nontraditional hours and are not present in buildings at the same times as students and other school employees, sometimes making them unable to participate in traditional staff meetings and building activities.
鈥淎s superintendent of the school district, one of my major responsibilities is to create the right conditions for folks to be successful and the right working conditions, and a big part of that is the culture of the district,鈥� Anderson said. 鈥淲e really want our people鈥攁ll of our people鈥攖o know they are important and appreciated, and that their work impacts kids and the community.鈥�
The Boulder Valley school district has twice in recent years been named among the best employers in Colorado by Forbes Magazine, in part because of its multi-faceted, intentional approach to including and celebrating service workers, said Rob Price, the district鈥檚 assistant superintendent.
From smaller gestures鈥攍ike announcing a custodian鈥檚 birthday over the school鈥檚 intercom or forwarding a bus driver a nice note from a parent鈥攖o larger events to honor and celebrate their contributions, the Boulder Valley district has made including support staff a core piece of its day-to-day work.
We really want our people鈥攁ll of our people鈥攖o know they are important and appreciated, and that their work impacts kids and the community.
It鈥檚 important that the acknowledgment work isn鈥檛 just a fair-weather task that gets sidelined when something else more urgent pops up, Price said. In fact, appreciating and celebrating staff, especially those who are often overlooked, is most important when things get tough, he said.
鈥淚 would say that when things get crazy is when you shouldn鈥檛 walk away from efforts like this,鈥� Price said. 鈥淚t鈥檚 when people need support and encouragement the most, so it鈥檚 really when you should lean in.鈥�
Anderson and Price shared five tips for school district leaders to better incorporate support staff into the school community and value them, outlined below.
Really believe in their value
District leaders have to understand and truly believe that nothing happens in the school district without the support of service workers. Buses wouldn鈥檛 bring kids to school or take them home, meals wouldn鈥檛 be prepared and served, buildings wouldn鈥檛 be clean, and repairs wouldn鈥檛 be made鈥攁ll imperative for schools to function.
Make time to hear from them directly
Whether by setting up small, roundtable meetings or inviting service workers to participate in regular staff meetings, making time to hear directly from them about the challenges they face, what鈥檚 going well, and what they need can make all the difference in staff members鈥� morale. Have a set meeting time on a recurring basis, and be intentional when setting meeting times鈥攄on鈥檛 make bus drivers who work a split shift come in during their off hours to participate.
Share when you receive positive feedback for their work
When a parent, community member, or other staff member highlights a service worker鈥檚 contributions to the school district, make sure that the staff member hears about it. Take the time to share the positive feedback with them either in person, via email, or over the phone.
Celebrate their contributions
Hold a quarterly or annual ceremony in which support staff are recognized and honored for their contributions in front of their colleagues. Consider celebrating their birthdays in the same way teachers鈥� birthdays are celebrated.
Maintain an open-door policy
School and district leaders should consider maintaining an open-door policy for all staff, and ensure service workers know they are welcome at any time to share feedback or ideas. Encourage communication, and really listen and respond when concerns are raised or new, innovative ideas are offered to solve a problem.
